Shipping policy
Delivering your order
We use Couriers Please, Fastway & TNT for all of our domestic deliveries. Cheapest rates are calculated at checkout. We use DHL Express & Australia post for international shipping. If you are unable to find your email from the relative shipping couriers, please check your junk mail filter or alternatively contact us here at tdc@hayatandfay.com
Please note that we do not operate on public holidays or weekends.
Once your parcel is collected from our warehouse and scanned into the Courier depot, you will receive an email with your tracking number direct from courier.
Once your order has left our warehouse, it is in the hands of appointed courier / DHL / Australia post for international orders. Any delays caused by the Shipping company are outside our control and we cannot be held responsible for any delays. Expected shipping times are an estimation given to us by the Shipping companies, and may vary depending on locations.
Subject to the The Display Collection policy, TDC will take care to appropriately pack all orders, but will not be liable or responsible for any damage once the parcel has left our warehouse.
Pre Orders
Please note, selecting a pre-order item may cause delays to the dispatch of your full order. If you ordered a pre-order item, in addition to other products which are in stock now, we will wait to receive your full order before dispatching. Unless you have purchased two separate orders at the time of check out. Please allow 2-3 business days for dispatch once the pre-order products is delivered to us.
Pre-order timeframes are not exact, instead these are estimated timeframes of dispatch and could be subject to change.
Pre-orders are unable to be updated once order is complete, sorry for any inconvenience. Please email tdc@hayatandfay.com for assistance.
My order hasn’t arrived
We're sorry about that! The delivery times provided are approximate, and we cannot be responsible for orders which arrive outside of our partner carrier’s estimates. Common causes of delay are examination at customs and processing delays at large shipping hubs.
We recommend getting in touch with the carrier as a first port of call by using the shipping information provided at the time of dispatch. If you need a little further assistance here, please email tdc@hayatandfay.com
International Shipping Policy
All prices on our site are in AUD dollars. Your credit card company will bill you with your local currency at the current exchange rate.
All international orders are shipped via DHL / SEKO/ Australia post .
Your order will arrive approx 7-15 days after the order is placed for Express service. If you choose Standard international service , this takes up to 30-35 days transit time.
When ordering outside of Australia, the recipient is responsible for assuring the product can be legally imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. The Display collection has no control over these charges, nor can The Display Collection predict what they may be.
Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
To avoid a delay in receiving your order from customs, we strongly suggest:
* Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
* Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund original shipping charges for goods that are refused for delivery at customs.